Oh thank god, there's at least one other person in this world who couldn't get into Planescape: Torment. I played the hell out of NWN, including both the expansions and a ton of player-created modules. I replayed the long initial NWN campaign because I'd missed seeing the romance (gasp!) option my first time through. Replayed Knights of the Old Republic a number of times. I went back over 6 years after playing Baldur's Gate, and played through the whole thing over again because I'd quit right before the ending, due to an EQ addiction at the time. I'm playing BG2 right now, having never picked it up when it originally came out, and started my second (current) game over because I wasn't liking the conflict in my party. One might suggest I enjoy Bioware RPGs, judging by this.
I just could not get into Planescape: Torment. I couldn't get "under the skin" (no punning on the scarred one, here) of this character. I didn't want to start up the game and play. Judging by the rave reviews of friends, as well as the near-orgasmic responses to the game in Amazon reviews, I thought this would be a winner for me, and instead it leaves me cold.
What? Oh, the story. Right. Great job of describing the sheer depths of uncaring that I experienced; I could definitely relate. The comment to the FedEx lady? Ewww... (but funny). And yes, that damned annoying skull... if there was a way to gag it, I'd have found and used it. Sounds like a hell-on-earth torment to experience live and in person.